Client Review on InvesTex Credit Union

Feedback:

One of the worst credit unions I've ever had to deal with. I don't know why we stayed with them for over 5 years. We switched over to Investex for "convenience" but it has been nothing but hassles. Online system is a joke even after all the new system "updates". They don't even provide envelopes for cash deposits. A teller said "just paper clip it". Customer service is just terrible. You have to sign in and wait, though most of the time no other clients are there. I can pile on smaller incidents. The manager always seems "busy" and never has your undivided attention(I apologize if it's a disorder) and offers little help. Though the drive-thru tellers have been courteous, we've only dealt with deposits. There are no perks, online system is very limited, and business hours are not very convenient( if you work a 9-5). Disputes on fraud are very slow and almost impossible to resolve, don't expect a resolution.