Client Review on InTouch Credit Union

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Horrible experience with car loan and member care. Speaking with management all they can say is nothing they can do and "they are to big to send a friendly reminder" before they charge $2300 for less then 3 months of forced place insurance. Wow! Really Wow! Had 3 other vehicles insured for $200 a month. After just over 2 months they notified by email I forgot to insure this particular new vehicle the next day I got coverage for $65 A month and about 10 days later they decide to charge back insurance for approx $1000 a month for a truck. Talk about taking advantage of there members instead of taking care of them. All they had do send friendly reminder or a call like the largest credit union in the world(NFCU) would do ....they obviously care about there members and are not to big.There solution was for additional $50 fee they would let me pay the $2300 as last 2 payments of loan or they will take the truck back and ruin my credit. I feel so taking advantage of and because it's in small print in new vehicle loan contract perfectly legal for them to take advantage and screw over there members for an innocent mistake by a very busy single dad that never missed a regular payment. (So now it's been a year after they responded to the inial message and no one has contacted me they apparently like to leave a response but that's just for show. They have negative credit remarks on my credit report and I have never missed any regular payment and it is the only negative mark in over 20years.)