Client Review on IDA -Independent Dealers Advantage

Feedback:

I have worked with Shannon and several others for several years now and my vehicle will be paid off in a few more months. They have always been great and willing to help. I had my car over 2 years and the transmission went out. It was extremely expensive to repair/replace (shop of my choice) and I was not able to pay the monthly car payment and get the car fixed. I called Shannon and explained to her my situation. Within 24 hours, I was told to send IDA a copy of the invoice from the repair shop and they would just move two payments to back of my loan with no penalties or added interest. Almost forgot about this...I had originally purchased a car from a dealership in Cleveland Ga. The vehicle did not have an emission test and when I went to have it done in order to get my tag.....it would not pass.....the motor had been doctored up and was on it's last legs and going to cost a couple thousand dollars to repair. I had just bought the car 8 days ago !!! Of course the dealership was like "sorry, but it was "AS IS", no help from them whatsoever. I called IDA, and that's when I first talked with Shannon. The next day, she called me back and told me to give the car back to the dealership and they were not going to honor the loan agreement. Also, she provided me with names of other dealerships that IDA worked with and told me to go find another vehicle. That's customer service !