Client Review on IC Federal Credit Union - Main Office

Feedback:

I had moved from SE MA to this area and needed a CU for savings and checking. I have always banked with CUs as I thought they are more personal and have better rates, until I went to IC. There was no information at the desk on the services provided just a flyer on suicide prevention. I sat for a half hour and was ignored including the staff person who came out to talk to someone near me but did not acknowledge my existence. I felt invisible. I finally went to a teller who gave me a list of services and then asked a coworker to help me. She didn't. When I read the handout I was astonished. You need $1,000 in your account if you want free checking. If you have direct deposit, the $7 a month fee is waved but you need to wait 3 months --yes, three months-- to have bill pay. Hello? This place is badly managed and does not remotely measure up to the standards of CUs. A local person told me they didn't like IC. I now know why. Bank of America is more personal and helpful. I'll take my business elsewhere and I'm sure they don't care.