Client Review on IC Federal Credit Union - Main Office

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Updated Review (4/17/2019)========================I was phoned directly by our local branch within one business day! We were immediately put onto the paper statements mailing to help with future incidents. The original misfeatures I cited have all been brought to the attention of the corporate office, for consideration as future improvements. We were also encouraged to directly meet with BethF at our local branch and sort through our needs. All in all, this was an exemplary response that shows that ICCredit Union listens to its customers. When I eventually observe real progress with the cited online banking shortfalls then I will give the full five stars, gladly.Original Review from 4/15/2019==========================Folks are friendly and location convenient to our main business office, but I have found this financial institution more difficult to work with than other local banks for our small business. All my difficulties relate to online banking.Many examples come to mind, all which make performing year-end analysis and tax prep harder (and more expensive -- since all missing records seem only to be available with a hefty Research Fee). Examples -- (a) only last 5 months of e-statements are available (earlier than that, you have to review CSV files or use a limited transaction search so you either have to opt for paper statements or frequently download your own PDFs before they expire from the system)., (b) your written check images are only available for those five statements (ie, you cannot get an image of a check earlier than this via online banking), (c) searching history is limited to 540 days, which is not enough when working on your taxes, if you have requested a 6 month deadline extension, (d) downloading historical transactions (already limited to 540 days) can only be done in 45 day increments, so no easy way to download an entire year of data, (e) there seems to be no way to request paper copies of statements be mailed.All of the four years of our transactions and check images couldn't take more than 1 GB of space, likely less than $10 of server resources, being generous. Apparently, the difficulties imposed on business customers is worth this small savings. By comparison, our Cornerstone Bank allows me access to all 8+ years of statements from our accounts,, I can download a year's worth of data a one time and I can have paper statements mailed every month.