About - Chevrolet Parts, Hubert Vester Chevrolet, parts, r

Overall Feedback:

My husband and I had been in direct communication with a Sales Rep for a few days about a specific car they had on the lot. we called ahead this morning to confirm our appointment and the availability of the car. we were going with the intent to buy. This morning we were told by the sales rep that the car was available on the lot. We called ahead to confirm the appointment because we were driving over an hour to view this specific car. Upon arrival we were informed that the car had been sold the previous day. After this, we were ushered to the sales rep’s desk, where they began trying to sell us on multiple other vehicles that didn’t fit what we were looking for. We spoke with the manager, and the most he could do was tell us he was sorry and offer to pay for our gas. When he left the sales rep told us, as an attempt to comfort us, that this has happened multiple times before. We persuade you to think twice before considering this dealership due to how unprofessionally they handled their customer service.