Client Review on HSBC

Feedback:

This is truly the worst bank there is around. Nothing works well - the branches have long queues because they are understaffed, and when you get to the front of the queue, they divert you to somewhere else, except that person you're directly to turns out to not be equipped to do the very thing you were told they could do. If you want to conduct business on their app it's hopeless as it's slow and does not work half the time. When it does finally log you in, its key features often don't recognise the "safety features" they put in place themselves, and if you call in, the service attitude of the phone staff are hilariously bad. Today, I fired HSBC as my bank and moved to one of the newer banks. The feeling of getting rid of them forever is AMAZING.