Client Review on HSBC Philippines - Bonifacio Global City

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Update: 06/03/2019Finally, my account has been opened today. This was as a result of the intercession by VP, Retail Branch Head. Actually, I'm very impressed on how HSBC Philippines upper management handled my application process. They really made an effort to help me resolve my concerns and provided me with all the information necessary to include the Bangko Sentral ng Pilipinas (BSP) documentation requirements for peso deposits of non-residents. For these reasons, I'm upgrading my rating from 1-star to 5-star. Way to go HSBC BGC!Previous comments:HSBC BGC Branch is the worst bank I have even experienced dealing with! In preparation for my retirement in the Philippines, my home country, my wife and I decided to open our HSBC savings account to compliment with our existing HSBC account in the United States and to facilitate future wire transfers between HSBC accounts. To my disappointment, it's been over 7 weeks since we applied and still not approve. After submitting our US Passports and US Driver's licenses, they still want us to provide my wife's identification when she was single, and proof of my name showing full middle name (i.e., my mother's maiden name). Every time we submit one document, they will demand additional document. Week after week they kept on adding their requirements. I thought passport and driver's license should be more than enough to identify a person's identification. Can a HSBC manager explain this to me why are you so difficult to deal with? FYI, it took me less than one hour to open my account with HSBC USA.