Client Review on Horizon Credit Union of Utah

Feedback:

I did an auto loan through them and got burned pretty bad. Purchased the gap insurance and when I purchased and the lady did not tell me the gap insurance would not cover all of what I owed on the car. My car ended up being totaled not our fault and we were still underneath the car that we had to cover personal money. I ended up writing an email to the CEO and he was very unapologetic and could care less. I offer them several times to make the wrong right. And then told me that the gap insurance gives you $1000 towards your next vehicle She said she would look further into that and never got back with me. I have called four times to get a hold of her and the teller told me they would give her the message and have not been called back once. The very day I had a $30 overdraft fee they called me and they have called me three times about that issue. Never won call me back when I called in to speak with that loan officer. We Have not had a good experience with them and because so we pulled our money out along with other family members doing the same. Poor customer experience to say the least.