Horizon Credit Union of Utah
Client Reviews on Horizon Credit Union of Utah
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THIS IS THE WORST PLACE TO BANK EVER...DO NOT BANK HERE THEY WILL RUIN YOUR CREDIT AND LIE TO YOU. PATHETIC CUSTOMER SERVICE. I DON'T KNOW HOW THEY ARE STILL IN BUSINESS
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I did an auto loan through them and got burned pretty bad. Purchased the gap insurance and when I purchased and the lady did not tell me the gap insurance would not cover all of what I owed on the car. My car ended up being totaled not our fault and we were still underneath the car that we had to cover personal money. I ended up writing an email to the CEO and he was very unapologetic and could care less. I offer them several times to make the wrong right. And then told me that the gap insurance gives you $1000 towards your next vehicle She said she would look further into that and never got back with me. I have called four times to get a hold of her and the teller told me they would give her the message and have not been called back once. The very day I had a $30 overdraft fee they called me and they have called me three times about that issue. Never won call me back when I called in to speak with that loan officer. We Have not had a good experience with them and because so we pulled our money out along with other family members doing the same. Poor customer experience to say the least.
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I have been through LOTS of banks. NONE compare to Horizon Credit Union! They love their customers and you can tell! They are very quick and very friendly. I dont think i have ever been more happy with customer service then i am here. Tiffni has been the biggest help in two really sticky situations! If you have the option, choose them!!! I promise you wont regret it. Thanks for all the help and the constant support! So hassle free!
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Wouldn't recommend starting an account. They aren't willing to work with their members and don't listen to your needs. They are very good at charging you extra fees though.
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Good place, done a few auto loans there nice people would recommend
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Love this place. So personal and friendly
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These guys are amazing!
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Thank you so much horizon without you guys I wouldn't have the things I do
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I’ve been told more than once I had no money in my account when clearly there was hundreds in there. Also I call during business hours and never get through to anyone
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I WILL NEVER BANK ANYWHERE ELSE! The level of professionalism, patience, understanding and going above and beyond I have never seen in any other bank. Rielyn, Liz and everyone else I've ever talked to, I've always had nothing but the best experience. I'm proud to call them my credit union!
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