Client Review on Home Trust Company

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Run, don’t just walk away from Home Trust if you can! A mortgage broker had chosen them years ago on my behalf as a company that was friendly towards the self-employed. When I decided to do some home renovations, because I was now getting steady contract work on top of self-employment income, and because my credit rating is very good, I tried to deal with them directly for the refinance. They had me locked in a closed mortgage. They initially offered me a higher interest rate than the already-high one I had – by almost 0.3%. I unintentionally called their bluff when I refused (I had a Plan B) and all of a sudden they offered me a rate almost a full percent lower! Another issue was trying to get my renewal agent, Saba, to do anything in a timely fashion. It would be days before she’d reply to my emails. She also kept asking questions to which I’d provided the answers, over & over – I can only guess she didn’t bother to look at the documents I sent at her request. I’ve never encountered anything like it. It wasn’t until I involved a mortgage broker that things got moving a bit faster. He had me send him documentation and didn’t ask for ½ of what Saba had. He also informed me that if they hadn’t got me locked in to the mortgage he could have gotten me a much better deal elsewhere– there was no way they should have tried to increase my interest rate with my credit rating & based on my income from the past 3 years. I 1st contacted Home Trust about the refinancing early May and I finally signed the paper at my lawyer’s office mid-July! When the term is up – goodbye and good riddance to Home Trust!!