Holyoke Credit Union
Client Review on Holyoke Credit Union
Feedback:
Absolute worst banking experience I have ever had. I opened an account here because they are right around the corner from where I used to live, and it was just convenient. I had no idea how horrible their customer service was going to be. I work a lot of hours, and I'm not always able to get to the bank when they are open, so I rely on being able to pick up the phone and call my bank to speak with someone whenever I have any questions about possible loans, account information, etc. I have had my account with this bank for 6 months, and call 2 or 3 times a month looking to speak with a banker. To this day, the bank has not picked up the phone even once when I've tried calling. I'll try 5 or 6 times to reach someone, anyone, and they just let the phone ring and ring until it goes to the "receptionist desk," which is just an answering machine, telling you to leave a message. Every time I've left a message, it has taken no shorter than 2 days for someone to get back to me. 2 days! I've called about getting a mortgage, and getting 2 loans, and was unable to speak to someone about any of them. I had to get a loan for a new car with a different bank than the one I'm a member to because they wouldn't pick up the phone or call me back! Most recently, I moved to South Carolina, and was not able to tell the bank, (because they don't pick up the phone,) so my card was getting declined when I first got here. I tried to call them to help me fix the situation, and, of course, no one picked up the phone. I left a message, and it took 3 days for someone to call me and tell me how to fix it. I spent 3 days in South Carolina without being able to access any of my personal funds. That was the last straw. Bank account is being cancelled.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
