Client Review on Highmark Federal Credit Union

Feedback:

Highmark can't or won't provide any of our business account data that is 4 months old or older in any of the common accounting formats for excel, Microsoft Money, Quicken, Quickbooks, etc. All they said they could give us was a PDF copy (so basically a picture) of our monthly statements.So, if you like doing manual accounting entries one at a time for your business, then I guess this is the bank for you. If you expect any financial institution existing in 2018 to be able to provide your simple account history (credits, debits, balance...) further back than 4 months in any spreadsheet/data format, you should just go anywhere else I suppose.Side issues: - Their website "transition" broke all of our business and personal online accounting bank feeds (which still don't work anymore months later) and locked us out of our online access for over a week before they were able to sort it out- Excessive and inconsistent holds placed on "large amount" checks- Mortgage lender was either ignorant or lied outright about timelines, causing a mortgage to fall through- $5 cost to replace any worn out debit card- They've almost made me miss Wells Fargo - that place where accounts are fraudulently created in your name. You know, like in house identity theft (...after they fraudulently sign you up and charge you for their identity theft protection)