Client Review on Heartland Payment Systems

Feedback:

The worst business service experience I have had since opening my coffee shop 4 years ago. The sales representative directly lied to me multiple times. He said he wasn't signing me up for service and then proceeded to anyways. I received equipment in the mail a week later and returned it to sender. I called the company to cancel my account that I didn't sign up for and it was not cancelled. A couple days later they started pulling money out of my bank account. I had to change my bank accounts and make 8 phone calls to cancel this service I didn't sign up for. Customer Service reps guaranteed the money would be reimbursed and promised phone calls back. That never happened. This company cost me my time, piece of mind and over $160 within the first two weeks. Did I mention the sales representative showed up to my shop with his "boss" obviously intoxicated and proceeded to be disrespectful to me and my employees days before the equipment showed up. Yep, that happened too.