Client Review on Heartland Credit Union

Feedback:

My boyfriend and I have been going through heartland for years and had no problems until today we went to order him a new card since his wasn’t working in most places due to it being so worn out and dirty from working in construction, the lady who helped us we have never seen before and she questioned him about his card and when he told her she responded with “well most places use chip” and he replied that at the gas stations his swipe doesn’t work and she goes under her breath “well most gas stations have chip so..” I’m sorry but very unprofessional and rude. Where did the other lady’s go that worked there?? Clearly he’s used his card too many times and it not working which is why he wanted to order a new one. So sad how one person can ruin your whole experience.