Client Review on HealthCareFamilyCU

Feedback:

I had been wanting to open an account at this credit union for several years, ever since doing private hospice care with a man who banked at this place. Their slogan is, “You take care of us, let us take care of you,” but nothing could be further from the truth. In the month and a half I banked there the management told me twice that I could be a criminal for all they knew. Once was when my mother signed a check over to me that was for me but her friend made out to her. I understand that they might need to place an extra hold on the funds but they wanted my mother, who works and lives closer to the other branch in St. Peter’s to come to the Richmond Heights branch to verify that she actually did sign the check over to me. The manager told me I could have found the check in the sidewalk and signed it over to myself. I work in healthcare, I care for elderly people with Alzheimer’s disease, I get background checked every 90 days, I’m not going to risk my nursing license and livelihood over a check. Plus if I did “steal” the check I would have to be a moron to deposit it into my account, with all my personal information being available to police if the check was indeed stolen. I advise against banking here, they do FAR from take care of you, it seemed to me they tried as hard as they could to make my life needlessly complicated. Stay away if you would like an easy banking experience. The tellers and non-management staff were nice though.