Client Review on HealthCareFamilyCU

Feedback:

very disappointed with my experience today. I went in to deposit a check into my business account, and I knew this was a shared branch with Neighbors credit union, of which I am a member. Knowing this, I made sure to have my account number, ID, and anything they may need. For some reason they could not pull up my account. They could pull my personal information, but not my account. I even had a copy of a check draft with matching account numbers on my phone and a copy of the check so I don't understand what the deal was. I've worked in banking, and this is the first time i've ever heard of not being able to pull up an account when this much information was provided. The teller was nice, and tried to call for help, but I guess whoever she called was too busy to actually come assist in person. If that's the case, they need more staff. all around bad.