Guardian Credit Union
Client Reviews on Guardian Credit Union
Feedback:
This review has nothing to do with the tellers, but the mortgage division deserves this review. Terrible! Couldn't be worse! If you care about your credit score, don't come near Guardian Credit Union. They have misreported our credit on several occasions, each resulting in us not being able to purchase a new property. As if that isn't bad enough, we have told them about this on several occasions and they fail to take responsibility, and either don't know how to fix or just don't care to fix our credit. This is the last time! Fortunately, there are lawyers that exist solely for these matters. No payment necessary as they will be securing payment from GCU once the facts are presented in court!
Feedback:
So what if you are a "member/co-owner" here, this place is worse than any regular bank I have ever banked at. I opened a business account and closed it less than 5 months later. Fees here are way more expensive than at a regular bank. Also staff and management are happy to tell you what they CAN'T do for you or what fees you need to fork over before they'll lift a finger. When I first opened the account they allowed me to use my nickname on their debit card (which I have been known as for the last 40 years). When I lost the card and needed a replacement, the branch manager insisted that it could only be reissued under my legal name and then basically called me a liar saying there was no way the first one could have possibly been issued with my nickname on it. I tried repeatedly to contact upper management to help me resolve this issue but they couldn't even be bothered to return my calls. DON'T DO YOUR BANKING HERE! You will be treated better and at far cheaper cost pretty much anywhere else.
Feedback:
Walked in to open a checking acct with ID, mail, and social security card. The Branch Manager was very unhelpful and rude! Not a single employee introduced themselves or said "Hi." I spent over an hour trying to open an acct, and had to get a drink afterwards to settle my nerves! Was horrified at the lack of customer service!
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It took 20 minutes for a simple withdrawal. Slow service
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Lynn from the West Allis Branch was wonderful to work with. As a parent gets older its harder to deal with finances and things get lost. But Lynn helped us by to find creative ways to help my mom..Thanks Lynn
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Very nice people that are there to help you if you have problems and get you on your way back home as soon as possible love this place will be banking soon
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Nice people, watch using your debit cards
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