Client Review on GTE Financial

Feedback:

I am not a member but after the experience I had I will avoid doing business with GTE Financial at all costs. They are members of the CU Here network which allows members from other Credit Unions to use their ATM service charge free. Which is great it makes thing more convenient for me as to not have to drive to my credit union to withdraw cash. But their ATM captured my debit card and the machine would not return it. I went back the next morning and since I am not a member they refused to give me my card back. I had my ID I could prove the card belonged to me and they all refused saying it was their policy. I had to drive 30 minutes away to the closest branch of my credit union to order a new card and take out money. This is a terrible policy and if this is how they would treat someone who may one day be a customer I would hate to see how they treat their members.