Client Review on Grow Financial Federal Credit Union: St. Petersburg Store

Feedback:

Highly disappointed with my experience at the branch located on 73rd Ave and MLK Street today. I, along with my mother and sister, have been banking with this credit union for over 20 years and when I requested to have a notary public to certify identification on a document that clearly explained what the notary was certifying (with all identifiers on the page and who the document belonged to), I was told that it could not be notarized because I didn't have all 10 pages of the document, which the notary wasn't required to notarize the entire document. When I asked to speak to the "manager", Tracy, stood by her original decision that the notary couldn't notarize the document. After the inconvenient move of the branch and this experience, I'm considering closing all of my accounts with Grow Financial. I have never had such a deplorable experience with this institution.