Client Review on Grow Financial Federal Credit Union: Headquarters

Feedback:

Absolutely terrible customer service. If I knew then what I know now, I would have stayed away from Grow. I have an auto loan and a saving account with them. I have it set up to autopay my car note. I have been dealing with this for 9 days now....it says my payment is late. My payment is $250 and my savings acct balance is over $1,000 but I do not have the funds to pay my car note?!?!?!?! You call customer service....wait on hold for 30 minutes...to only have a rude CSR tell me that she cannot help me and will have to have a specialist call you back in 24 hours. The first time, the call never came. The second time, I missed the call. If you miss a call, you have to start the process over. Terrible Terrible Terrible customer service. I will be refinancing my car so I can get my accounts away from this terrible institution that does not care about its customers.