Client Review on Groupon, Inc.

Feedback:

I only gave 1 star because I cannot give 0. I tried to purchase a Groupon and received an error message (it did not say that I have to wait 1-2 hours for it to finalize). Therefore, I tried to process the purchase again and saw that BOTH payments were charged and no matter how hard I tried to explain that I do not want 2 of the same Groupon and that this was an error, I am unable to receive any type of refund. The rep explained that customer service and satisfaction is their top priority, but refuse a refund for me due to AN ERROR ON THEIR END. When I asked for a supervisor above the one I spoke with, I was informed to write a letter to their corporate office. Great job Groupon, I have a Groupon I don’t want and I am highly satisfied in NEVER using your service ever again.