Client Review on Greenville Heritage Federal Credit Union

Feedback:

This is the most unprofessional bank I have ever worked with. Tracy who works in the call center is horrible when it comes to costumer services. I opened my account about two years ago and when I started using my account for my business, I ran into so many issue. My account was flagged which caused me not to be able to order things I needed for my company. I had to go up to the bank only to be told by the breach manager Leslie Rivera and the teller Janet, that all accounts with them have a daily spending limit of $2000.00 and there is no way to uplift this from the accounts. I also found some information on my bank statement that had inaccurate information on it. I was then told by Tracy who works in the call center that my account wasn't a business account which I had signed up for and that it is just a personal account with a company name on it. I was told that I couldn't make international transactions which did not help my company at all, considering I had a product that I needed for my company which was a international charge. The banks responds to this that I couldn't not use the product because they would not allow the transaction to go through. After all the issues and having to deal with their rude staff, I finally found another bank that could handle and meet my companies. I closed out my account last Wednesday only to get a call from the teller (Janet) who helped me close my account, saying that they had to open my account because they didn't catch a charge that the bank had took out off my account. The bank had already paid my website but fail to take the money out of my account. I asked how can you close the account when you say I had a pending charge which I had already made sure that nothing was pending, that way I could close my account. The responds was that the bank didn't put a hold on the money. Now my account has been opened back up without my knowledge and had to pay the money they didn't take out of my account. Even though I had closed my account and was no longer banking with them anymore I still to deal with the professionalism and the same issues that caused me to close my account. I would not recommend this bank to any business or person to use.