About - Great Northwest Federal Credit Union

Overall Feedback:

My rating is dropping unfortunately. I have banked with them for years and recently, it seems that nobody on the floor is trained very well. I needed an account set up by the end of the week. Friday, I was told I needed a certain original hard copy, through the mail because their policy had changed. The brochure she handed me did not state that detail. I later found a digital copy and called them asking if it would work. We decided I would email it to them to verify. She confirmed I would get a response in an hour if it was sufficient. I did not. Saturday, I called and explained the situation. After a very long hold, I was told that the document would work. I told her I would be in before closing to set that up. When I got there, I was told that they need at least an hour to set up the account. I was once again turned away. It seems the account could have been set up on Friday with a bit of better communication. Neither time did they have more than two customers other than myself with a full staff. Despite the enormous inconvenience, the girls were pleasant. And I have had a wonderful experience in the past. I am writing this for training purposes, in hopes that my experience will increase in the VERY near future. And that this is not an indication of the service I will continue to be receiving. Thank you for your service.