Client Review on Golden Plains Credit Union

Feedback:

Scott Yeakley, What a day I’ve had here. Well my credit card was stopped for unlawful usage, good catch there Scott! Trouble is I need a credit card right away because my husband can be called any moment for a transplant operation. Are you Following me so far Scott? So its Tuesday the 7th at 1:00, I start calling , your bank to replace and to get a expedited credit card issued, with some amount of panic. I call none stop until about two a clock. No answer, just a voice recording saying all call lines operators are tied up . I ask my husband “ Is it a Holiday? Columbus Day? Or whatever ridiculous thing they are calling it now days. One of those holidays one can never remember the month .” So Scott , around two o’clock some one answers. Ha ha I thought we are getting somewhere now ! I tell the person on the other end of the line my dire problem, only problem is she wants me to leave a voice message to some she states “may or may not be in.” So here’s what I do Scott, I ask politely to check for me if she is indeed in before I leave a voice mail. Turns out , nope she’s not. So I ask for some one else. The voice at the other end of my phone proceeds to list another named, then checks , no not in , then another name. Well Scott, You see where this is going . Then finally the top name , the head supervisor of the whole credit card department, the big enchilada! Yep they are all gone. Tuesday afternoon at 2:00 and the whole shebang department is gone. You think a bank might need a credit department? What if there’s an emergency, like someone needing a credit card to use for months stay in a hospital for a transplant? Pretty unlikely, but hey Scott, it could happen.