Glockner South Point Ford
Client Reviews on Glockner South Point Ford
Feedback:
Waited outside for 30 minutes. No salesperson came to help but did take a vape break.
Feedback:
Thank you to Cody and the entire staff at Glockner South Point Ford for my stellar experience buying a truck there. Ford Marketing in Detroit found the 2019 Ford F-150 that I wanted, but it was in transit to Glockner South Point Ford. I sent an online inquiry to the dealership and Cody contacted me within a few hours. He followed up on all the details for several days until I drove away in my new truck. I can't say enough good things about this dealership. Fom the sales, service, finance and administration to the folks who make the coffee, they do everything right.
Feedback:
I recently went in to look at a F250 that I had seen online. When I got there I was told repeatedly by one of their sales representatives that there was no way I would be able to get the truck I came there for at around the same payment I had. In fact, I was told that I wouldn't even be able to get into any 4-wheel drive without it being 2-3 times more than what my payment was now. Mind you this is before a credit report was done and before they had taken any of my information. They then took my information and left me there by myself for half an hour. At this point I haven't even seen the truck that I came there to look at and I was pretty aggravated. My salesperson finally came down and apologized for making me wait and said he had been upstairs for "computer training". He then proceeds to tell me the same exact thing that he told me when I first arrived. He never told me any of the financing options and never even mentioned any of the interest rates that were available. I have been to several dealerships for various vehicles and I have never felt so disrespected, unwelcome, and uncomfortable in my life. It honestly felt like they didn't want me to buy the truck. I try to be polite and understanding to certain situations and people but I thought everyone should know just what kind of business this place truly is. I will never go back and I will never, ever, recommend this place to anyone I know.
Feedback:
Recently purchased a vehicle from this dealership through Fred Hogan. Fred was just outstanding. Provided answers for all my questions and made the whole process simple. Based on my experience, would definitely recommend this dealership and certainly ask for Fred!
Feedback:
We have purchased two vehicles from here within the last couple months and each time was a great experience. Please make sure to ask for Corey he is amazing and willing to work with you and answer any questions that you may have. Thanks Corey for making our experience a great one!
Feedback:
I bought my 2014 Ford Fusion in 2017 used at Glockner South Point Ford. I had it in the service department when I first got it for a recall and they were suppose to wash and detail it because they didn’t clean it. They did the detail and I amazed by how clean they got it. Well I noticed when I got home that there were scuffs on my passenger side door (I went straight home). I told my salesman and he consulted his manager. They said they would call me to set up a time for me to bring it in to get fixed. Never received a phone call! So I take it back in for a noise in my passenger rear end when going over the smallest bump. They tried to tell me that there was nothing wrong with it but there were rocks in my bumper. I told them that it wasn’t possible because I don’t go out gravel roads enough for that to happen. I told them that it was my strut. Well they argued with me and said there was nothing wrong. So I bring it back to get looked again and I wasn’t going to leave with it until it was fixed. They got me a rental and it took them two weeks to find out that the strut mount was broken. TWO WEEKS!!!!! I told them to check everything else before I come to pick it up. They said everything else was fine. Then I heard a squeak and my transmission started slipping. Well I take my car back over for another recall and to check out those two problems as well. The tech drove it and said that he didn’t hear or feel anything. So I drove him around and the car was squeaking up front but the transmission didn’t slip. So I asked for someone else to ride with me. So the service manager Steve rode along. He “claims” he didn’t hear the squeak either. But the transmission did slip and he stated “I felt that” . I was only upset because he couldn’t hear anything and said that they couldn’t fix my car since they couldn’t duplicate the problem but yet he felt the transmission slip. We got back to the dealership and he stated “what do you want to do?” I replied “ I guess I’m going to have to leave and take it somewhere else since your not going to fu***** fix my car!” He then proceeded to tell me that he’s not going to do anything because he couldn’t duplicate anything and that if his daughter spoke to him the way I did he would.... well she just wouldn’t speak to him that way.” I did yell back because he said what he said the way he did. And it was very unprofessional. He told me to get off of his property or he was going to have me escorted off and I wouldn’t be aloud back on the promises. I left.... I took my car to Todd Judy Ford. The nice service writer actually listened to me and took my car back to a tech that only works on transmissions. He stated that as soon as they pulled out of the lot they knew my transmission was going bad. And that they would fix it and everything else wrong with it. I am not happy at all the way these so called professionals even work at a dealership like this. I WILL NOT BE GOING BACK.
Feedback:
They are very friendly make me feel comfortable popcorn is old but other wise great service.
Feedback:
My experience was fantastic! Sam Bays and Pat Adkins did a great job on getting me in and out! I would highly recommend Glockner, Sam and Pat to anyone looking to purchase a car! Keep up the awesome work!!!
Feedback:
I recently bought a Nissan Rogue from Glockner and it was a really wonder experience. The salesman Cody was most helpful and I am in love with the Rogue I bought and very pleased with the deal I made.
Feedback:
Fred was wonderful to work with - he helped us find exactly what we wanted, in our price range. I couldn’t be happier with the entire process.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
