Client Review on Gems N Loans Pawn Brokers

Feedback:

These crooks operate with shady business practices, to put it mildly. These people are completely unscrupulous and without honor - DO NOT DO BUSINESS WITH THESE MORALLY BANKRUPT PREDATORS!! They unlawfully charged me sales tax to redeem my own item, claiming it was required by law. I discovered later that day that the law had been changed in January 2017, and in fact they had no right to charge me. When I contacted the CA Pawnbrokers Association, they confirmed that the law had been changed, but Gems N Loans still refuses to make it right. They lied to me on the phone, stating there would not be an issue with me coming in to redeem my item (a Gibson Les Paul worth $1800) one day late. They are not to be trusted, and I will be reporting them to BBB, the CA FTB, The Consumer Protection Agency, and am seriously considering litigation. A MUCH better choice is their competitor, Posh Pawn in Clairmont Mesa. They operate their business with integrity and honor, and are always willing to put their customers first.