Client Review on Gem

Feedback:

I paid back my personal loan and overpaid by $195 which they were supposed to pay over a week ago. One support staff member from their Indian call centre was rude and aggressive when I asked why there was a delay. Two other staff promised the refund was being done saying it takes 3 working days to appear in my account which my bank Westpac said is a lie. When it is Westpac to Westpac the funds arrive as cleared funds immediately. I wonder if they don’t have financial issues???? They paid the money after two weeks and could not explain why it took so long - the staff there are very confrontational so they must have been trained this way. I deal with them on a daily basis setting up Gem Visa applications in retail and I can assure you I WON'T BE DOING ANYMORE (EVER)I REFUSE TO DEAL WITH TOXIC RUDE PEOPLE AND WILL PUSH Q CARD IN FUTURE, I HAVE TOLD OUR 28 BRANCHES ABOUT WHAT A PACK OF #(*&^$%% THEY ARE.