Client Reviews on Franklin Loan Center

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    • 4.4
  • 56 Reviews

Most helpful positive review

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By Elvie Oct 11, 2019

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Most helpful critical review

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By Ken Alterwitz Oct 16, 2019

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Feedback:

If it was possible to give zero stars that still would have been too many. Awful communication. Incompetent personnel. Zero credibility. No follow up whatsoever. Too many excuses, not enough solutions. Miserable experience. Spent almost 4K out of pocket because of their lack of any kind of sense of urgency. They could care less. If this all sounds good to you the please, call them.

Feedback:

My loan officer was Randy Corti. He was great. I was a first time buyer and I had no idea how the process would go. Randy made it easy. Great communication and always friendly. If you are looking for a mortgage, I highly recommend this company. Thanks Randy

Feedback:

My wife and I had visited Palm Springs many times over the years while living in Los Angeles. We decided to buy a home and make a move to Palm Springs full time. We were excited but also knew it could be a daunting experience with all that is involved in a home purchase. Finding the home is one thing but the truly daunting part is all that follows. A true gift was being connected to Sean Teague at Franklin Loan Center to handle the loan process. His patience making sure we understood each step fully could not have been better. This is his job every day but he made us feel like we were friends he was helping out and was determined for it all to be perfect. Sean brought us calmness when that was the last thing we were feeling. He made the difficult parts make sense, the roadblocks to disappear and reassured us when our confidence was lacking. He made sure we remembered to breathe.Sean is such a good person and approaches his clients in a very human and caring way. Early on, he told my wife that he doesn't just hold to office ours, to call day or night for any need. He showed this to be true, usually answering our call and if not, returning our call quickly. We are in our home as of this past week. We are so excited and feel such gratitude towards Sean. Anyone who is looking to purchase a home anywhere in the Palm Springs area can do no better than entrust themselves to Sean Teague to handle their loan.

Feedback:

I had the pleasure of working with Annette Eustice to get a loan for a condo my partner and I bought. The land was on Indian land; this added a layer of complexity to the transaction that Annette breezed through. Her knowledge, tenacity and experience in the Palm Springs market truly shined. Annette’s kindness and enthusiasm are remarkable and infectious.

Feedback:

Well we closed on a home Sept 18 -Thank You Randy Corti for being the best lender-I couldn't have ask for a more professional person than Randy- I met Randy about 8 months ago -he would stop by my Open House and talk to potential buyer and help them understand the process. Most of the time he would bring snack and coke cola in a glass bottle-wow it tasted sooo good. So when my husband and I were looking to purchase a new home- I reached out to Randy. We are both independent contractors so it was tough getting us approved. Somehow Randy made it happen, he would explain ever step along the way to help us understand. We were suppose to close the 21st and he somehow managed to close 1 week early. Randy never made us feel like we were a bother(which I know we were!!) and if it went to voice mail- he would either text or return call within 20 min. I was floored how he was on top of everything!! Thank you Again Randy Corti-- he also showed up at the escrow office with 2 not 1 but 2 bottles non alcoholic champagne -because I don't drink!!!

Feedback:

Excellent service and professionalism while personal and caring all the way though my escrow. I would recomend Franklin Loan Center and use their services for my next transaction! Thank you all for your hard work!

Feedback:

Sean was a pleasure to work with, friendly and efficient

Feedback:

Walter Neil and his team at Franklin Loan Center were pleasant to work with while going through the loan process of purchasing our new home. Walter is very knowledgeable and he and his team move fast, efficiently, and kept us informed all throughout the process.

Feedback:

I have had nothing but positive experiences with Franklin Mortgage, I refer them to all of my clients, they do an amazing job. James Gross is the best in the business

Feedback:

Laurie Allen and her team has been the most professional and welcoming Agents I have ever had. They really help you through each step of this grueling home buying purchase. Great experience I recommend Franklin to anyone who wants a stress free and welcoming environment.

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