Fort Bragg Federal Credit Union
Client Reviews on Fort Bragg Federal Credit Union
Feedback:
Slow & terrible to deal with. Car dealership sent a loan to them because it was short notice on the weekend. It took 10 days they said to get the paperwork but still days for them to enter me in the system just so I could get my account number to set up with my bank for for external transfers and direct deposit from my employer. Took 3 weeks to get that all done when my payment was almost due. If you use chat you get the same unhelpful woman every time. They mailed me a loan denial letter with my address and someone else's name on it. I faxed it to all their branches on a work day before they opened and she said no one got it. I refinanced with my bank and saved 1.5 %, e-signed the paperwork on a Friday at noon and by Sunday my accounts were showing online and the payoff check was received Tuesday. After the loan was paid off I got a payment reminder, statement(which I do electronically) and payment coupons. So sadly my Michigan bank mail always beats this bank who is 2.5 hours away. Never do business with these people or Flow Motors.
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This is one horrible place to work. The morale is low due to management.
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My mom has been working here for 10+ years... I have had an account with them for about 5 years now. I have NEVER had any issues from them... Everyone I have met and talked to is extremely helpful and nice! The ONLY problem is when they THINK you have fraud charges on your card (s) ... a number calls to resolve the issue but half the time the hold stays on the card for some reason and you have to wait til the next business day to talk to a teller in the bank... that is the only problem i have had.
Feedback:
Been with them for over 15 years, great loan rates, they have earned my business and I consider them part of the family.
Feedback:
Skibo branch always goes over and beyond the call of duty. After being turned away from the horrible Raeford road branch they made away for me to deposit a life insurance check to cover funeral expenses. They have extended hours on friFri and open on Saturday. Great loan rates and service.
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Went to open a savings account and had a few government checks to deposit. They refused because I had a temp id. Went down the street to Wells Fargo and opened an account without an issue
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Worst bank ever!!! I mean bad!!!
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Horrible bank...20 years with them.went rt over to bank of America. Instantly can cash a check and mobile app...withdrawing from this horrible bank,wonder why they have a high turnover rate
Feedback:
Where do I begin?? Lies? Lost paperwork? Stupid questions? Applied for a credit card after we financed a Vehicle that we had to submit disclosures for 3 times. Some lady who is apparently never at work asked for income verification 3 times stating it was lost or damaged in their system. After that we were told the underwriter approved our loan and we were applying for a credit card???? Over a month later still waiting. Got a Capital One Card in 5 days. Smh this place is simply horrible and I will be taking my future business elsewhere.
Feedback:
I have been trying to get my vehicle title for over a year. on top of that I was over billed and the funds in the account are draining monthly for "Paper statement" and other fees. The ineffectual, rude and unethical practices of this credit union have led me to file a BBB Investigation. You can only close your account by mail (overly complicated wanting you to send vast amounts of sensitive information through the mail!) or in person... DO NOT USE Fort Bragg federal Credit Union!
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