Client Review on Foothills J&L

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I only dealt with them because a mutual customer ordered a firearm which was to be shipped by them. Initially, all was well with the order. That is, until I made a very simple request. I asked that they please have FedEx hold the package at their hub as their service is spotty at best at my location. When we got the tracking number yesterday, I noticed that the package was not marked to be held at FedEx. So, I called FedEx first asking that they hold it as I will not be around on the day it is due to arrive, I was told the shipper must request this, not me. So, I called them and asked again that they call FedEx and request the package be held at the hub. A few hours later, I got a phone call back saying they can't request that, but I can. I told them, no any time we've ever requested a package be held, the responsibility falls on the shipper, not the recipient. This lead to a round and round about how I was wrong. I was merely miffed until I was treated to a lecture about how I shouldn't have agreed to do a transfer if I knew I wouldn't be in. First of all, I didn't know I wouldn't be in. I asked for their assistance because FedEx has a tendency to skip over our location without even coming to the door. Our shop lighting is difficult to see from the street, perhaps they think we're closed, I don't know. I was talked to like I'm an imbecile by two different employees. Jeremy even went so far as to tell me that FFLs are "required to be available at any time" so, Jeremy, I'm still waiting for the exact publication where the ATF states that an FFL HAS to be on duty 24/7. I said this to them and I'll say it again, if my partner who is male would have called, he would not have been talked down to or lectured the way I was. Also, Jeremy, you are incorrect. After several calls to FedEx, it is YOUR responsibility to have a package held, not mine. I've dealt with other FFLs for 5 years, never have I been belittled the way the belittled me. A simple "we can't do that" or "We screwed up" would have been sufficient, instead they doubled down on the lectures. By the way, I spoke to FedEx, and they said you guys never requested the package be held, not even today. Neither my client no I will ever do business here again. I hope these guys don't talk to their wives and mothers the way they talked to me.