Client Reviews on Focus Financial Inc.

    • 3.2
  • 13 Reviews

Most helpful positive review

0 people found the following review helpful

By Dawn Ackles Oct 03, 2019

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Most helpful critical review

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By justin simporios Oct 17, 2019

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waste of time

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Worst customer service ever esp. the manager. You people are lucky I even call to say I cant make a payment this week. They make you feel like garbage as well. Wprst place to get a loan. Go to Mr.payday or money mart, they handle these kinds of things so well.

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Great place, friendly people Manager, Latif is really helpful!

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Worst customer service ever

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These guys declined me a loan just because i have other payments that come out of my account. So just remember if you have bill payments on your bank statement dont bother wasting your time with these people like i did as they wont approve you.

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The worst service ever received. Stay away from this awful lender. Rude and absolutely no tact or respect.

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I am a compliance officer by trade and I came into Focus Financial requesting a loan due to the fact my company has just merged and the new pay period is now 6 days past the first and the middle of the month hence the need for the loan to tide me over til the next pay period because of my bill payment arrangements. I explained my situation to the loan officer Natalie behind the smudged plexi glass window and provided her with my bank statement and was offering her my payworks automatic deposit statement (which outlines the new payroll date of "July 25") due to the company restructure.All she could see is the fact that my next payroll date was on the 25th (4 days from asking for this loan) and she stated it was inconsistent. Guess there is no thinking outside the box with this employee and also very poor customer service skill especially in this line of work. She unfortunately lost money for the company as I was able to get a loan elsewhere where they were very understanding of my situation.If you require a loan due to payroll changes or just in general do not go to Focus Finacial. They are not very understanding and treat you as a number. Do not give them your business but bring your business to Cash Converters they are extremely helpful and compassionate about helping others.Do not refer them to your friends unless your friends are drug addicts or criminals. In that case this is the place for them.

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I’d never dealt with a payday loan company before but I’m so glad I chose Focus. They made it simple for me. I brought in the necessary documents and walked out with money...easy!

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Focus Financial really is hassle free and reliable when it comes to payday loans. I needed $300 to cover a dentist bill and even though my credit isn’t very good I was still able to get the money.

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I applied online for a loan with Focus Financial and I had the money within an hour! I was nervous at first about what I had to do but the staff were super helpful. I didn’t even have to fax in any documents. Thanks guys!

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