Client Review on Florida Credit Union - North DeLand Branch

Feedback:

Heaven forbid you try to reach these guys by phone. Their automated system hung up on me twice while waiting in the queue. When I left my number for callback I was never called back. They're also currently charging me a double loan payment erroneously after 8 months of perfectly on time payments through their online Smartpay system. Edit: I physically went in and spoke with a manager. He apologized as their call centers are way behind. For anyone else, if your loan payment is due on the 1st and you pay it on the 2nd (you have a 7 day grace period) Smartpay will show you owe that month AND the next month. Although this is the first time I've seen it do that. I was told to just pay what I normally pay and it should correct once the payment goes through. They should change it to show only a double amount owed once the next bill is due only if you missed the previous payment and not during the current cycle. I don't think FCU can blame Smartpay since their primary banking website also shows I owe a double payment. Looks like Smartpay is the middle man and the FCU banking system has this issue. Gave a star back due to Brian Leatherman's help in person.