Client Review on Flemington BMW

Feedback:

I leased a new 2018 BMW X3 from Flemington BMW and received it on July 6th. About 2 weeks later, in the middle of a heatwave my air conditioning stopped working, just blew hot air at me and the car never got below 90deg. In addition I noticed my steering wheel would not vibrate for lane departure, no matter how I adjusted the settings. I went out of my way on a Saturday to have a friend drive the car(no ac) to the dealership while I followed in their air conditioned car. Two days later I picked up my car and was told they didn’t fill the Freon when the car leaves the factory, and the dealership forgot to fill it as well? There should be an easy process in place to know which cars still need Freon before you let the customer drive off in it, right? For the lane departure steering wheel vibration I was told it worked for them and they just set it to high for me. Driving it home from the dealership it still didn’t work for me so my car was again returned to the dealership. This time they determined the motor that vibrates the wheel never worked and needed to be replaced, so they did. Not sure how it ‘worked for them’ but anyway. Now, one week later my car is once again blowing hot air at me after driving 40min with max a/c on. In addition the wheel vibration, even set to sensitive and high is barely perceivable. It’s almost the same as the regular vibration coming from the tires on the road?! So back to the repair shop at the dealership for the 3rd time in less than a month. Maybe the 3rd time will be a charm but even so, I expected more from BMW. Did I mention this was a brand new car. Sales people and facility are very nice, just hope you never need to service done here.