First Southern Bank
Client Reviews on First Southern Bank
Feedback:
I was trying to close out an account at the carbondale branch and was met with so many obstacles that left me frustrated. Misinformation and under trained employees lectured me on the legal intricacies of my financial obligations to vendors. I was chastised and left there still not being able to close my accounts after two months! Next day I tried calling and again I got the same employee with the same disturbing behavior. When I requested a transfer to a manager I was transferred to the grand tower branch. Hannah was the unfortunate employee that took my call and had to hear the whole story. Hannah was empathetic, obviously knowledgeable about how the process works and immediately got on the phone with book keeping and got the situation under control. I drove today 54 miles to grand tower to sign the necessary documents and close my account. I was met with smiling faces and pleasants attitudes. Hannah thank you for helping me. You are an asset to First Southern bank and I wish you the best. Good job!
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Very friendly & helpful staff. Amazing place to open a checking account. Makes it easy & convient to access your money almost anytime.
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I may be biased but Nikki P is awesome and they are a great bank! I would recommend anyone. They also function as a WHOLE team and they take care of each other when they need to! That is priceless!!
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The staff is very friendly and helpful
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Bank has many flaws, messes up money and so many charges when they mess up. I would not bank here ever again!!!!!!!
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Hands down...the best. Period. I have been with several banks already. None of which have been so considerate and worked with me for everything. Great service and great people!
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Worst experience I have ever had with a bank. Bad customer service, policies that exist to trap people into losing money, and a poor infrastructure are what you can come to expect if you bank here.
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First Southern Bank helped us move into the Southern Illinois area and gave us first-hand personal attention for all of our banking needs. They helped us with our home mortgage, a home improvement loan, set us up with a no-cost checking account and really went the extra mile to make sure we had what we needed. Now I can say that we really love First Southern Bank and feel confident that any of our banking needs will be met. We truly had a great experience in every way with First Southern Bank and can honestly say that we wouldn't be here without them.
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