Client Review on First Service Credit Union

Feedback:

The initial representative who opened my checking account was amazing ! However , the loan banker that I spoke to, GIGI SCHOEMMELL, when inquiring about an auto loan makes me want to go back up there Monday morning and close my account . I am a first time car buyer. My car was damaged during Harvey and it has finally went out . So, I believed that going through a credit union was the best option for financing . I waited forty minutes . She skipped over my name on the list to be seen, and didn’t even greet me. She didn’t even ask my name ( she didn’t say it while reading the sheet she asked me to point to it ) . She kept asking me the make and model and VIN for the car I wanted and how much I wanted to get appproved for . I informed her that I was not completely sure and that I wanted to see how much I could get approved for before setting my mind on any one car. She asked me did I have twenty percent to give today for the loan that I wanted . When I told her that it depends on how much the loan will be she loudly said well when you get some more money , come back and gave me her card and walked away while I was still sitting at her desk to the next customer. She never once logged into her computer screen or even took the time to explain how their auto loan process works or even asked what my income or credit score was . I understand that it was busy as far as people waiting to be seen, but you don’t treat people like that. I deeply regret even coming into the location. She made me feel as though I wasn’t worth the time to explain the process to. I would have received better treatment elsewhere