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Last Updated May 1, 2025

Client Reviews on First Payment Merchant Services
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- 3.5
48 Reviews
Feedback:
Con artists AVOID AVIOD AVOID
Feedback:
Made the transition from WorldPay as pain-free as possible. The print is a bit small from the new terminal and it needs manually rebooting every morning
Feedback:
EDIT FOR REPLY** they’re denying even knowing me which should be a clear red signal for anyone thinking about dealing with this company. When things go wrong it’s best to put your hands up and deal with it. But as they’re denying any knowledge of this you can imagine how they’ll treat you after they scam you for your money. Sick.As with all other 1 star reviews, sales rep Tushar Gadikar signed me up for 5 years as a sole trader and told me I could change it to limited company as soon as my company was formed. Also included a break clause at 18 months which also wasn’t true and wasn’t in final paperwork’s submitted. On top of that it really was a forced sale which is against the law anyway, it ended up costing me a fair bit of money. Once my company was formed and I wanted to change the contract over he ignored all my texts and messages after that. Head office was no different no matter who you spoke to, they all thought the sun shined out of the reps..... anyway luckily another company saved my bacon and bought me out of the contract. I reported it to the financial ombudsman and FCA for review as the company is regulated by them but not holding my breath on that one. I just hope others don’t get reeled into this scam because £30-40 per month for 5 years is a lot of money to lose - especially for a sole trader.
Feedback:
Thank you, Lucy Clare was very friendly and nothing was too much trouble for her - excellent work and easy transition from Worldpay to First Payment
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Karen is friendly, helpful and professional. She approached my business with a genuine attitude to help my business grow and shared a passion for the space and my staff members. Highly recommend her and the first payments services.
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Excellent service by Merchant Services by helpful Lucy.
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Great Service. So happy we switched to First Payment Merchants who have saved us money every month. So easy to deal with. A* Service.
Feedback:
They make doing business so easy and give a professional service.
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