Client Review on First Commonwealth Federal Credit Union

Feedback:

Credit Union's are typically known for their excellent customer service, but this one is terrible. Sent out new cards to all members, paperwork said to call a number to activate, gave instructions over the phone to destroy the old cards, went to this branch, despite multiple people all there complaining about the new catds not working, the tellers were completely unapologetic and even blamed the customers. I would've understood that maybe if only one or two people had made the mistake, but to blame multiple customers all because they did follow the phone instructions is completely unacceptable from a customer service perspective.