First Commonwealth Federal Credit Union
Client Reviews on First Commonwealth Federal Credit Union
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Fantastic staff that treats its client base with the utmost professionalism, very respectful and personable. Nice not to be constantly treated like a potential sale unlike many banks in the area. Have been banking with FCU for over a decade and have had no complaints.
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Great staff. Very helpful. Very clean location.
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They have better rates on loans. Very friendly tellers. Always take care of my banking needs in a timely manner.
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Credit Union's are typically known for their excellent customer service, but this one is terrible. Sent out new cards to all members, paperwork said to call a number to activate, gave instructions over the phone to destroy the old cards, went to this branch, despite multiple people all there complaining about the new catds not working, the tellers were completely unapologetic and even blamed the customers. I would've understood that maybe if only one or two people had made the mistake, but to blame multiple customers all because they did follow the phone instructions is completely unacceptable from a customer service perspective.
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I love my credit union!! They go above and beyond all the time and are the nicest people! The atmosphere, the cleanliness and the drive-up windows are all nice. They have a big parking lot with easy in and out back onto William Penn Hwy. I will never go back to a traditional bank again!! Thanks First Commonwealth Federal CU.
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