Firelands Federal Credit Union
Client Reviews on Firelands Federal Credit Union
Feedback:
Great customer service. Very knowledgeable and helpful. We love not only all the community involvement but there support in many ways to the community. Keep up the great work!!!
Feedback:
Terrible service, they do not treat you any different for being a loyal member, they will not help a long time customer who has had multiple loans, vehicle, personal, and others, never missed a payment, paid off a few months early. Learn how to treat customers different, don't be lazy and judge everyone the same.
Feedback:
stealing money from people who already can't afford to live. I have been a member for 17 years and I will be finding a new place to bank.
Feedback:
Ridiculous fee's, poor customer service and heaven forbid the online banking actually works and is accurate! It's ironic they disabled their Facebook customer posts because the ratings continued to fall and complaints continue to raise. Can't wait until we are able to transfer banks!
Feedback:
Dishonest and took advantage of my account after lying months ago. If that’s how u treat someone being with your bank for 25-30yrs u shouldn’t be in business
Feedback:
If anyone is ever late on any type of loan payment they freeze your account until your loan becomes current and up to date!! How do you make a payment if your account is frozen??
Feedback:
Open two hours a week
Feedback:
Fines and fees for everything. Definitely looking into other banking options.
Feedback:
Love to nickle and dime you!!! Now they charge us to use the cash machine! Guess they have to afford all those lots somehow!!!
Feedback:
Loved them until the first time I had to call customer service after hours. 2 operators and 39 minutes and counting, to do a simple savings to checking transfer. Seriously considering my options at this point.Update..... It was 1 hour and 8 minutes total talk time. With anastia, ann, and I didn't get the supervisors name. Still no resolution. See you tomorrow to change a few things up.... Pretty disappointed in firelands federal credit union at this point. .... kinda felt like I was dealing key bank again. Wonder if PNC has online checking????? Bet they can answer a phone and perform a simple transfer. Or at a minimum ask for my name which anastia failed to even ask for.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
