Client Review on FieldEdge, LLC

Feedback:

I've finally convinced my owner that we need to ditch FieldEdge. a couple days ago I was stuck in the field AGAIN with an app that didnt work with my thumb in my you know what, and this time for half the day. This is the 4th or 5th time i've been stranded in at a customers house in the last six months looking umprofessional because I couldnt complete the job. They were screwed in the office too, couldnt see where the trucks were, couldnt pull up the customer info when they called so they had no idea what to tell them, and just paralyzed.When I first used it I liked it because it looked better than what we were using before. Seemed like we could do more. But my thing is, i dont care what they claim to do if the thing doesnt work for HOURS at a time once a month or so. the money we lose during that time doesnt make up for what we've gained by being able to do more things.Here's the worst part. They told us it wasn't their fault, their "Microsoft Azure server" failed, not them. HEre's the thing though. I live in california, I know people who use softwares or work at software companies. I asked around becuase it sounded like BS. Talked to a couple people who use the same server for their different softwares, and GUESS WHAT-- they had no issues at all! imagine that!this company is stupidly unreliable and the worst part is their liars on top of that. we're looking at their other competitors now and can't wait to bail on them the way they bail on their customers.