Client Review on FedFinancial Credit Union

Feedback:

This is one of the most ineffcient credit union in the United States. I have been with them for more than 15 years. I rarely have issues requiring my dealings with them. Today, I erroneeouly requested a check withdrawal on my savinsg account from my mobile device which they would have to send to me at my home address. Upon notice, I immediatley called to have the transaction cancelled. They do not have cancellation button or option in the online transaction. After they put me on hold for more than 30 minutes, and speaking with a "supervisor" I was told I have only been dealing with the call center that my cancellation request cannot be done. They suggested I speak with a bank branch employee but came back that there was no one at any bank branch to speak with me but could leave a message that would rbe returned in one to two business days. Really, by then my check would be delivered (I hope) and today is Friday.I respectfully told them, I will be taking steps in the next couple of months to sever my realtionship with them. I will be moving on to a more efficcient bank or credit union.