Federal Financial Services Inc
Client Reviews on Federal Financial Services Inc
Feedback:
Jennifer is the worse customer service rep I've ever spoken to. She is rude and you can tell she is miserable with her life. I hope karma eat her alive! I called to make a partial payment and she wouldn't accept it. I killed her with kindness though. Ive never heard of company not excepting any type of money you're willing to pay and I'm only behind one payment lol! I laughed in her face because she's miserable! Gotta be!! Im refinancing in January and I don't advise anyone to deal with these people. Every time I try to apply for a personal loan or get loan against my car they are never available. What type of business are yall running where you don't have loans every time a person call? Jennifer and her manager needs to be replaced and like I stated before I pray karma eat you alive!!!!!
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Just called to ask about a long free truck and they said that they're not accepting loan at this time that does not make no sense
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This people really suck. If u behind don't break your neck like did to get caught up because once they get their money they will threatening collections if u need to reschedule a payment
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This company SUCKS!! I paid my payment on time for years which included Gap insurance. The vehicle was total lost in December 2017 and here we are in August of 2018 and still waiting on the total balance to be cleared. Over the course of the months I have dealt with over 10 employees all of which are no longer with the company. The whole situation has been the absolute worse! The company is a joke and I have been unimpressed
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Absolutely TERRIBLE customer service. That Mary lady is very rude and unprofessional. Her supervisor Elda Veda whatever her name is, is just as unprofessional. I will be filling a report with the BBB and FDCPA.
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I can’t say the entire company is bad but Jenifer is rude and disrespectful, and the manager is just as rude. But all the other reps are excellent as well as the district manger D
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They are very understandable, help you whenever needed
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Spoke to a man named Zack today. He is a wonderful person. He helped me with a situation I was experiencing with compassion and dignity!! Could not ask for a better company to bank with! Great people with caring attitudes!!!
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Jennifer is very rude ,She needs a huge lesson on customer service and how to deal with the public. She is very rude and nasty and I requested that she should not call my phone. I can’t deal with nasty rude customer service reps this lady is miserable and must hate her job she really needs a lot of prayer and help. Boot her off the team she is ruining it for the entire company. Cooperate should really hear how she handles customers. She once accused me of telling a staff member I worked at the bank. I’ve never stepped foot in a bank as an employee then giggled once I informed her how bogus that was and I’ve never said anything of that nature. Smh she’s sad and I really don’t care for her at all. Jennifer should not be in customer service with that negative nasty attitude of hers period.
Feedback:
Customer service is awful. I spoke with someone named "Luce" and she had a ridiculous attitude. Two months ago, 2 payments were drafted from my account. I've never been behind on my payments, so there was no reason for them to take 2. When I called to dispute the charges, Luce was very rude and accused me of making the error--instead of apologizing and fixing their mistake.
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