Client Review on Family Advantage Federal Credit Union

Feedback:

Walked in and basically had a staring contest with the three tellers who were sitting there doing nothing. Not a single one greeted me. Finally, one begrudgingly said “I can help you.” I just wanted to change out a few twenties for some smaller bills. Well, apparently that’s only allowed if you’re a member. But she does us the “courtesy” of doing us a one time favor. Courtesy is in quotes because she was anything but courteous. Reminded us a few times that it was a favor and made no effort to hide her annoyance at the request. I tried to be super friendly in acknowledging the favor she was providing, but I could do nothing to strip away the incredibly rude attitude. It’s not like they were busy (total ghost town in there), and maybe she could have used my twenties just as much as I needed the smaller bills, so what’s the big deal?!