Client Review on Essential Federal Credit Union

Feedback:

payed off loan over 2 months ago and still no title!!! every time I call its the same old answers"The title has been mailed and you will receive your title in 7-10 days!" weeks have gone by and still have nothing!!! The last call I made I was told it had been mailed out 18 days after the loan was paid off but it was sent to the wrong address which had been corrected 4 times by doing a change of address form! How many times does have to be done before someone takes a little pride in there job and fixes the problem? So i get in touch with branch manager and she says shes going to get to the bottom of this and call me back no later than the next day, well guess what its been 2 days since that call and i still have NOTHING! So i call and what do i get when i ask to speak to the branch manager? "SORRY SIR SHES BUSY SHE SAYS TO TRANSFER YOU TO HER VOICE MAIL " WOW I REALLY WASN'T SURPRISED! I DON'T KNOW WHAT KIND OF BUSINESS THEY ARE RUNNING AROUND THERE BUT THEY NEED TO FIGURE IT OUT! After talking to several other people that has had the same exact issues