Edwards Federal Credit Union
Client Review on Edwards Federal Credit Union
Feedback:
Where do I begin? After being with them for over twenty years, one of their new Mexican employees stole $100 from me. She gave me $100 less than she was supposed too when handing money. Thank God it was caught on camera!!!!!! They have gone from 5 stars to -5 stars!! The first incident I had with them was when their Mexican employee did not did give me all my money. She apparently accidentally "miscounted" the money by quite a large sum.I would have been very short if I had not recounted the money and and confronted her. This employee actually thought she was going to get away stealing from me in the bank. Their new Mexican employees are very rude and do not know what they are doing. Even today when I went their, the employee did not even greet me.Their customer service is horrible. It used to be superiorFirst off, I lost my job and went through my entire savings. Around the same time this happened, they started charging for their checking accounts if you had less than $1, 000 in it. For the record that never would have been a problem, but the unexpected happened and I lost my job.I asked the manager if they would make an exception since I had had a checking account with them for over 15 years. I explained that I had gone through my savings because I was unemployed and trying to find work. They said they would have to charge me. Apparently, loyal customers mean nothing to them.In addition, I even applied at the bank. Does that give you a clue how desperate I am for work? I am far more qualified then most of their employees there, yet I never even received a call back.I found out later on from another girl that it was because I was white and do not speak Spanish.Apparently the new manager only hires Mexicans.In fact the entire bank has been taken over by Mexicans and Latinos.This takeover has changed the culture and just the way things are run. Edwards Federal Credit Union seems to only care about their Mexican/ Latino customers!I find this to be very insulting and disturbing that this bank is partaking in such racism against their white and black communities.
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