Client Review on Easyfinancial Services Inc

Feedback:

I was seeking a small loan of $2000 to improve my credit worthiness. I did not need the loan but wanted a new account to report to the credit bureaus to make my score higher. The application seemed straight forward and the applicable interest rate of 46% was clearly listed on their website. I received a call from an associate working at a North York location the following day. I was turned down for a loan because the associate stated I did not make enough in 2013, despite me having higher income in 2014/2015 as well as rent fully paid for the year and liquid investments. She stated that she had to put a minimum of $500 down for monthly rental payments even though this was not the case. When the associate informed me about the underwritten rules for income approval, she did so in a condescending and abrupt manner. I asked if she could give feedback to Easyfinancial head office to list their minimum requirements on their website. I attempted to explain that by doing so perhaps applicants can make an informed decision before having their credit score lowered. I was interrupted and told that I consented for my credit to be checked. The associate demonstrated poor listening skills and didn't offer any solutions. All in all (and high interest rates aside), I would not recommend this company to anyone. I felt that my time was wasted, credit score impacted for nothing and I received horrible customer service. Easyfinancial states they offer loans to people when banks won't but this is not the case. Easyfinancial missed out on a great customer!