Client Review on Grady Health System

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This clinic is staffed with very good doctors and medical staff, but it is extremely difficult to get follow-up appointments. Appointments can be as far in the future as 3-5 months! It can also be very challenging to get return phone calls from The Nurse Advice Line and local pharmacies have advised me that they experience difficulty reaching the doctor's if they have questions regarding prescriptions. The waits at the clinic are not long and the staff seems dedicated to providing quality healthcare, but the inability to communicate with them, for any reason is POOR. This should be taken into consideration when choosing them as the primary care doctor. Also remember that appointments are backed up. If they correct these matters, they would render superior healthcare. On one occasion I left a voice message with my name, phone number and all pertinent information about my medicine needing to be refilled. I never received a return call. Again, I called and spoke with a nurse asking a medicine refill and I never received a call back or any type of follow-up. This nurse gave her name and assured me that I would receive a return phone call. It never happened. :-(