Client Review on East Commerce Solutions, Inc.

Feedback:

I should have read the reviews prior to contacting them. I was hopeful that a local company would give us better service, but sadly, I was mistaken. They come to you to get forms signed and set up account. At that time, I was very clear with what our needs were, as far as accounts and machines. I was assured that they understood and there would be no issues. Then the day came for them to bring our machines and switch over, they did not set them up correctly, and the person who came just took everything and left. I tried to contact my rep, Letha, by phone, but she did not return my calls. I emailed her to cancel the account completely, before we even implemented. I then started receiving multiple daily calls and emails from the owner. I explained that I did not have a good feeling about the customer service and did not want to go ahead with the conversion, through email. A month later, I received my bank statement, and I was charged monthly fees for both accounts. I again called Letha, left messages and voice mails. I still have not received any calls back, to refund the money taken. Horrible customer service.