Client Review on Eagle Community Credit Union

Feedback:

I opened a secure credit card with this bank so I can rebuild my credit and every month I was making payments on time and never went back to check my checking account about the payment because on my checking account it will show posted payment to credit card... so a few months after I tried to refinance my car because my credit was 'better" but guess what? this bank sent me to bad collection because they declined my payments and still sent me to bad credit and they didn't took their time to call me to let me know what was going on >;( so I talk to one of the credit cards associates and they were gonna remove me from that bad credit and it's been already 3 months and nothing has happen!! I still have a really bad credit!! from 620 that took time to build it went down to 520 because of them! and no one wants to help me to fix this issue!! some one please let me know what to do ASAP!!!